Launch a career as a sales associate

This program prepares participants to be customer sales associates in the retail industry (with a focus on apparel). This program focuses on customer service and strategies for increasing sales (rather than all responsibilities of a CSA like folding clothes or working the cashier).

Program Length

6 weeks

Coming Soon

Admissions process

  1. 1


    This is the first level of screening. This phase determines whether the applicants are eligible to apply for the course or not based on their demographics.

  2. 2

    Literacy Test

    This phase determines/assesses student competencies with respect to comprehending simple sentences and very short simple social conversations through MCQ based questions (to check their listening & reading skill)

  3. 3

    Fire in the Belly Test/ Pre-work

    In this, learners are assessed on persistence, future orientation & personal responsibility.

  4. 4


    In this, learners are assessed on the communication skill, professionalism, motivational fit and program fit.

  5. 5


    You will be notified via email once a decision has been made regarding your admission and next steps.


  • Class 12th pass
  • Currently between the ages of 18-27 years
  • Not in full time employment
  • Having basic proficiency in English (speaking, listening and reading)
  • Having basic proficiency in Math

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • Greeting customers
  • Assisting customers
  • Cross selling and Upselling
  • Sales closure
  • Preventing theft
  • Anticipating & resolving customer needs
  • Developing & maintaining product knowledge

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Growth mindset
  • Persistence
  • Personal responsibility
  • Future orientation
  • Customer Focus
  • Proactiveness
  • Communication

How we prepare you

In a world of skill training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


Instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

Right resumes open doors to new exciting opportunities. At generation, we not only provide learners with career accelerating opportunities but also guide them to create effective resumes to set them up for success.

Mock Interview

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview. These allow our learners to get ready to face real life interview situations with confidence in a controlled environment.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success even after learners get placed. Our mentors and instructors perform well-being checks for all placed candidates and further support if they face any challenges on the job.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges