Customer Care Executive
Join our 9-week program to jump-start your career as a Customer Care Executive
In our comprehensive Customer Care Executive program, you will embark on a transformative journey to cultivate the essential skills needed to excel in the dynamic role of a Customer Care Executive. Through a combination of interactive training sessions, real-world simulations, and practical case studies, you will acquire the expertise to deliver exceptional customer service, effectively handle customer inquiries and concerns, and build strong relationships with clients. Prepare yourself to become a valued asset in the realm of customer service as you hone your skills and unlock your full potential as a Customer Care Executive.
Program Length
9 weeksMonday-Saturday, 9AM-5PM. (In-Person)
Start Date
OngoingComing Soon
Admissions process
- 1
Job-specific Aptitude Test
Tailored assessment to evaluate your suitability for a specific role or industry, considering relevant skills and knowledge.
- 2
British Council Test
Benchmark Level B1 or Above for Tier 1 cities, A2 in Tier 2 and Tier 3 cities.
- 3
Fire in the Belly Test
An assessment designed to gauge an individual's passion, drive, and motivation towards achieving their goals.
- 4
Online Personal Interview
Engage in an online personal interview to showcase your skills, qualifications, and personality.
- 5
Decision
You will be notified via email once a decision has been made regarding your admission and next steps.
Skills Earned
Technical Skills
We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:
- An understanding of the Customer Care Executive role and the Customer Service industry
- Introduction to the comprehensive curriculum
- Fundamental aspects of Customer Care Interactions
- Developing typing proficiency
- Following call scripts effectively
- Meeting professional expectations
- Advanced techniques for customer engagement
- Resolving customer issues
- Handling upset customers and unexpected situations
- Adapting scripts to specific scenarios
- Making outbound sales and collections calls
- Enhancing sales skills
- Creating customer profiles
- Goal-oriented planning
- Familiarity with common performance metrics
- Company and product knowledge
- Introduction to email communication
- Utilizing systems and tools for Customer Care Executives
- Effective multitasking strategies
- English language skills tailored for Customer Care Executives
Behavior & Mindsets
In every job, there are key skills that will help you be successful. We'll help you learn how to:
- Growth Mindset
- Persistence
- Personal Responsibility
- Future Orientation
- Adaptability
- Orientation to Detail
- Proactiveness
How we prepare you
In a world of skill training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.
Coaching
Instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.
Resume Building
Right resumes open doors to new exciting opportunities. At generation, we not only provide learners with career accelerating opportunities but also guide them to create effective resumes to set them up for success.
Mock Interview
By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview. These allow our learners to get ready to face real life interview situations with confidence in a controlled environment.
Ongoing Support
After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success even after learners get placed. Our mentors and instructors perform well-being checks for all placed candidates and further support if they face any challenges on the job.
Ongoing benefits of Generation
A Trusted Network
Continued contact with the Generation graduate network
Events
Events and workshops to help you keep growing
Give Back
Become a mentor to help others
Support
Troubleshoot your job challenges
