Customer Care Executive

Overview

In our comprehensive Customer Care Executive programme, you will embark on a transformative journey to cultivate the essential skills needed to excel in the dynamic role of a Customer Care Executive.

What jobs can I do after completing the program?

This programme aims to equip participants with the skills needed to become successful Customer Care Executives. After completing the programme, you could pursue various roles in customer service and support, such as:

• Customer Care Executive
• Customer Service Representative
• Client Support Specialist
• Customer Experience Associate
• Help Desk Support
• Client Relations Coordinator

These roles involve tasks such as handling customer inquiries, resolving issues or complaints, providing product or service information, and ensuring customer satisfaction through effective communication and problem-solving skills.

Who is this programme for?

This programme is open to anyone aged 18 – 29 years who is living in India and currently unemployed or working on a zero-hours contract.

You should be a 12th pass to apply and we encourage applications from groups under-represented in the society- particularly women under 30.

Good communication skills – Verbal and non-verbal communication, confidence in answers. Groomed & pleasing personality (calming appearance – clean and properly combed hair, nails clean and trimmed, outfit clean and ironed, no dangling earrings or bangles etc. polished shoes for men and bellies for women).

Requirements

• Educational Qualification: 12th pass or Graduate in any stream
• Age Group 18-29 years
• Not currently in education, training, or employment
• Language Proficiency: B1 level proficiency as per CEFR in English language
• Have the legal right to work & live in the India
• You live in an Indian State

What you will gain

• It’s free! Gain all the skills you need to kickstart a successful career
• Grow in confidence and resilience, while building your first professional network in the classroom

What industry skills will you learn?

Technical skills

We’ll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you’ll know:

• Fundamental aspects of Customer Care Interactions
• Developing typing proficiency
• Following call scripts effectively
• Meeting professional expectations
• Advanced techniques for customer engagement
• Resolving customer issues
• Handling upset customers and unexpected situations
• Adapting scripts to specific scenarios
• Making outbound sales and collections calls
• Enhancing sales skills
• Creating customer profiles
• Goal-oriented planning
• Familiarity with common performance metrics
• Company and product knowledge
• Introduction to email communication
• Utilizing systems and tools for Customer Care Executives
• Effective multitasking strategies
• English language skills tailored for Customer Care Executives

Behavioral skills 

In every job, there are key skills that will help you be successful. We’ll help you learn how to develop the key employability skills to be successful in your role.

• Growth mindset
• Persistence
• Future Orientation
• Personal Responsibility

What do we offer?

• Free training. You’ll learn all you need to be successful – from the necessary technical skills to the employment essentials that will help you achieve your potential. 
• Connect with hiring employers. In the last few weeks of your program, you’ll work with our mentors to prepare for life after your training program. We’ll help prepare your resume and develop your interview skills so you’ll be ready to connect with employers.
• Dedicated mentor support during the program and for up to 6 months afterwards to give you the best chance of succeeding and overcoming any challenges.

What our graduates are saying

Pritam

Kolkata Customer Care Executive

“Generation showed me a way when I was lost. Now, I have direction. Generation has changed my life considerably.”

Read their story

Rizwana TL

Kerala Customer Care Executive

“Success is about progress, not just beginnings. Through my commitment to learning and determination, I've not only improved my skills but also gained confidence.”

Geeta Gupta

Lucknow Customer Care Executive

“Through Generation, I found not just a job, but a pathway to a brighter future. It's been a journey of learning and growth, transforming my perspective and opening doors to opportunities I never thought possible.”

What Does a Customer Care Executive do?

A call center is an office designed to handle a large volume of customer communication, especially for taking orders, conducting surveys, and providing customer service. The common campaign types in the Indian call center industry include both inbound and outbound communication using a variety of voice (e.g. phone) and non-voice platforms (e.g. email, webchat) Customer care executives may be working for one company’s call center or for a BPO that serves a wide range of industries and services under one roof. The responsibilities of a customer care executive is to 

• Make/receive calls
• Provide exceptional customer service over the phone or via social media
• Record all relevant customer data in a specific computer software programme
• Positively represent the company for whom they are calling. 

The application process

Ongoing benefits of Generation

• A trusted network. You’ll join our ever-growing network of Generation graduates with access to continued learning and support from us.
• Events. Events and workshops to help you keep growing.
• Get involved and give back. There are many ways to get involved with spreading the Generation message once you graduate to help more people access life-changing careers.
• Ongoing support. Use your new Generation network to find out about future career opportunities and troubleshoot challenges with each other.

About Generation