About the program

The Hospital Front Desk Executive program is an intensive 7 week program that with help individuals acquire all the necessary set of skills and knowledge. Individuals in this job are usually the first contact point in healthcare organizations, whether on the phone, online or in person. They assist in coordination at Front Desk at Healthcare Facility.

Our program focuses on a combination of technical, behavioural and mindset skills required to be successful in a hospital environment. This program is a blended program which is a combination of asynchronous and synchronous training.

Program Length

7 weeks

Coming Soon


  1. 1


    This is the first level of screening. This phase determines whether the applicant is eligible to apply for the program or not, based on their demographics.

  2. 2


    This phase determines/assesses student’s English and Math skills. In English skills we assess if participant can understand complex or moderately complex, formal and informal communication. In Math skills we assess participants' basic quant aptitude.

  3. 3


    In this, learners are assessed on their ability to process authentic spoken language, understand explicit linguistic information, and make inferences of clearly presented information.

  4. 4


    This test is to assess your basic knowledge in computers like MS word, MS Excel and Email communication.

  5. 5


    In this, learners are assessed on the basis of their communication skills, professionalism, motivational fit and program fit.

  6. 6


    You will be notified via email once a decision has been made regarding your admission and next steps.


  • Class: Graduates from Tier 3 and Tier 4 cities colleges
  • Age: 21+
  • Not in full time employment
  • Having basic proficiency in English (speaking, listening, and reading)
  • Having basic proficiency in Math

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • Hospital management system
  • Ethics and protecting patient privacy
  • General office support
  • Medical terms and branches of medicine
  • Multitasking drills
  • Communication & Collaboration
  • Approaching, Greeting, and identifying patient needs
  • Patient service skills
  • Registering and checking out patients
  • Billing and collecting payments/verifying insurance
  • Basic safety/First Aid

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn about

  • Growth mindset
  • Persistence
  • Personal responsibility
  • Future orientation
  • Communication
  • Adaptability
  • Empathy
  • Service orientation

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Pass the English proficiency test.
  • 3

    Step 3

    Submit pre-work.
  • 4

    Step 4

    Pass the interview round.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family.


In a world of skill training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


Instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

Right resumes open doors to exciting new opportunities Generation students learn how to create a resume that showcases their skills and experiences.

Mock Interview

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges